Policy
Refund/Return Policy
PulseWMS is a digital SaaS platform. No physical product is shipped.
Last Updated on June 18, 2026
Digital Service Delivery
After successful account setup or subscription activation, users receive digital access to the PulseWMS platform through https://app.pulsewms.com.
Refund requests may be reviewed on a case-by-case basis. A refund may be considered if:
• A duplicate payment was charged • A technical billing error occurred • The service was not activated after payment • The user was charged incorrectly Refunds may not be available for: • Completed billing periods • Used subscription periods • Setup, onboarding, or implementation fees, if applicable • Custom work, custom configuration, or professional services • Violations of our Terms & Conditions
Users may cancel their subscription according to their selected plan terms. Cancellation stops future billing but does not automatically refund previous payments unless eligible under this policy.
To request cancellation or refund review, contact:
Email: support@pulsewms.com Please include your account email, payment date, plan name, and reason for the request.
Approved refunds may take several business days to process depending on the payment provider, bank, or card network.
Since PulseWMS is a digital SaaS product, there is no physical return or shipping process.
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